Refund Policy: We offer a 30-day return policy on all medical test kits. For health and hygiene reasons, kits must be returned unopened, unused, and in their original packaging within 30 days of purchase.
Details:
Return Shipping Costs: The buyer is responsible for return shipping costs.
Restocking Fees: There are no restocking fees for returned items.
Refund Method: Once your returned kit is received and inspected, your refund will be processed automatically back to your original payment method.
Processing Time: Please allow 5 to 7 business days for the refund to reflect in your account after we receive the returned item.
Important: The prepaid return satchel provided in the kit is for sending samples to the lab only and cannot be used for returns. Contact our Support Team via the email address used to confirm your purchase.
TMH